Please read the following information carefully. All tickets are sold subject to the following conditions:

1. Tickets will not be refunded after purchase.

1. Auckland Theatre Company offers a ticket exchange service for subscribers up to 48 hours prior to the performance to which you hold tickets.

1. If you exchange to another performance with the same price structure there is no additional charge.

1. If you exchange a ticket from a preview ormatinee to an evening show, you will be charged the difference between the two ticket prices. If you exchange a ticket from a premiere-week show to a second or third-week show, you will be charged the difference between the two ticket prices. Auckland Theatre Company will not refund the difference between the ticket prices for exchanges from second or third-week shows to premiere week shows, or from evening shows to matinees.

1. If you exchange a ticket issued as part of a Theatre Club, in the case of one to five people changing their tickets to another performance in the season, these people will be charged the difference between the Theatre Club price and the regular subscription price for the performance they wish to attend.

1. The handling and transaction fee will not be refunded under any circumstance.

1. Concession tickets require presentation of current and valid I.D. Proof of eligibility for existing subscribers aged 65 and over is not required.

1. The right of admission is reserved. Each person must hold a ticket.

1. The management of each venue reserves the right to refuse admission and to enforce any conditions of the venue. Copies of conditions are available on request.

1. The use of cameras and recording devices is prohibited in all theatre venues.

1. Latecomers may not be admitted. We urge you to arrive early to avoid disappointment.

1. Auckland Theatre Company reserves the right to change, add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity for any show.

1. Auckland Theatre Company will endeavour to deliver tickets purchased through www.atc.co.nz within a reasonable time. However, the Customer accepts that delays may arise in some circumstances, for instance where credit card details or delivery details are incomplete or incorrect, where credit card authorisation is refused, where the order includes unusual requests, or due to unforeseen events. If tickets cannot be delivered for any reason or if the tickets are returned to Auckland Theatre Company, the tickets will be held for the Customer at the venue box office and may be collected within the hour prior to each performance. Alternatively, the Customer may, at the customer's expense, arrange delivery or collection of the goods within one week of the attempted delivery by contacting Auckland Theatre Company's box office, +64 9 309 3395.