Terms and Conditions

Please read the following information carefully.  All tickets are sold subject to the following conditions:

1. Tickets will not be refunded after purchase.

2. Auckland Theatre Company offers a ticket exchange service for Regular, ATC Season Pass and ATC Theatre Club subscribers up to 48 hours prior to the performance for which the original tickets were booked.

3. Tickets can be exchanged to any other available performance within the same season of the same show. Tickets cannot be exchanged from one show to another or from one season to another.

4. Auckland Theatre Company's box office must receive your original tickets prior to them being exchanged. No other seats will be held whilst awaiting the return of original tickets.

5. As a Regular subscriber, if you exchange a ticket to another performance with the same price structure there is no additional charge.

6. As a Regular subscriber, if you exchange a ticket from a Preview or Matinee to an Evening show, you will be charged the difference between the two ticket prices. If you exchange a ticket from a Premiere show to a Standard show, you will be charged the difference between the two ticket prices. Auckland theatre Company will not refund the difference between the ticket prices for exchanges from Standard shows to Premiere shows, or from Evening shows to Matinees or Previews. ATC Season Pass subscription tickets can be exchanged, availability allowing, within the same season, with no difference to pay.

7. If you exchange a ticket issued as part of an ATC Theatre Club, in the case of one to five people changing their tickets to another performance in the season, these people will be charged the difference between the ATC Theatre Club price and the Regular subscription price for the performance they wish to attend.

8. ATC Snap A Seat, ATC Theatre 101 and ATC Bite Size Package tickets cannot be exchanged or upgraded for another night in the season.

9. If you purchase more than one seat for each show via ATC Snap A Seat subscription, Auckland Theatre Company will endeavour to seat all patrons near each other, however, the company cannot guarantee this.

10. ATC Bite Size Package complimentary beverage vouchers are only valid for use in the hour prior to the show for which they have been issued, upon presentation of a valid ticket.  Complimentary wine or beer is as specified by the venue bar on the night.

11. The handling and transaction fee will not be refunded under any circumstance.

12. Concession tickets require presentation of current and valid IDs. Proof of eligibility for existing subscribers aged 65 and over is not required.

13. The right of admission is reserved. Each person must hold a ticket.

14. The management of each venue reserves the right to refuse admission and to enforce any conditions of the venue. Copies of conditions are available on request.

15. The use of cameras and recording devices is prohibited in all theatre venues.

16. Latecomers may not be admitted. We urge you to arrive early to avoid disappointment.

17. Auckland Theatre Company reserves the right to change, add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity for any show.