Subscription FAQs

If we didn't answer a question here, please give us a call on 0800 ATC TIX or see our Subscription Terms and Conditions.


What's the difference between purchasing a subscription and just buying tickets at other times during the season?
The price! You also can have first pick of the best available seats in the house for shows in the 2022 season as tickets. Remember, you can change the date you see a show if the performance for which you originally booked no longer suits. Does not apply to Snap a Seat.

What if I lose my tickets?
In most cases, subscription tickets can be replaced free of charge. Call us on 09 309 3395 and we’ll make sure replacement tickets are waiting for you at the venue.

Can Theatre Club group members exchange their tickets?
Yes. As long as at least six members of a Theatre Club change to another performance together as a group and the request to transfer tickets is made at least forty-eight hours prior to the original performance, the exchange is made free of charge.

Please note: Terms and conditions apply if fewer than six members of a Theatre Club change their tickets to another performance in the season. Please refer to Terms & Conditions for details. Exchanges made within forty-eight hours of the original performance are at the sole discretion of Auckland Theatre Company and may be subject to handling fees. SUBSCRIPTION TERMS & CONDITIONS

Can an ATC Snap a Seat ticket be exchanged?
No. If you cannot use the ticket issued to you, why not gift it to a friend so they can enjoy a night at the theatre, courtesy of your generosity?

How can I ensure priority for my order?
All booking forms are processed in the order they are received during the subscriber-only preferential booking period. On 31 January 2021, we release all performances of all shows to public sale; however, subscription bookings are still given priority. The earlier we receive your booking form, the better, as far as seating availability is concerned. However, you can still book a Design You Own subscription until 3 April 2022 to take advantage of the same price savings and additional benefits.

What are preview performances?
Preview performances are the first performances of a season. They are likened to public dress rehearsals – and priced at a cheaper subscription rate.

What are premiere performances?
Premiere performances are in the first week of a season. We offer a special price for subscribers and public bookers for wanting to see the show in the first week!

What if I have friends who want to attend a show with me but are not subscribers themselves?
Talk to them about becoming subscribers too – then they can receive all the benefits that you do! Alternatively, you can book extra tickets for them at the time of subscribing to take advantage of the lower subscription prices and benefits. If you want to book for friends at a later date, you can ring Auckland Theatre Company on 09 309 3395 to buy extra tickets at the standard public prices. Auckland Theatre Company is also happy to exchange your existing subscription tickets to ensure you can all sit together.

How can I make a donation to Auckland Theatre Company?
There is a range of benefaction programmes available to support our work. Charitable donations are fully tax deductible. DONATE