Subscription Terms & Conditions
Subscription Terms & Conditions
Please read the following information carefully. All subscription tickets are sold subject to the following terms and conditions:
- Tickets will not be refunded once they have been purchased, except as required by law.
- Any handling and transactions fees will not be refunded.
- As a subscriber, you will receive emails from Auckland Theatre Company. You are welcome to unsubscribe from these at any time.
- Presentation of current and valid ID is required for concession tickets. Proof of eligibility for existing subscribers aged 65 and older is not required.
For Terms and Conditions relating to the sale of non-subscription tickets at the ASB Waterfront Theatre, please click here.
Ticket Exchanges
- Ticket exchanges within 48 hours of the performance for which the original tickets were booked will be made at the sole discretion of Auckland Theatre Company and may attract a transfer fee of $7 per ticket. You can request to transfer your tickets over the phone, via email or by using the online exchange request form at www.atc.co.nz/exchange
- Tickets can be exchanged from one performance to another in the same season of the same show. Tickets cannot be exchanged from one show to another or from one season to another.
- Auckland Theatre Company offers a complimentary ticket exchange service (normally $7 per ticket) for all current season subscribers up to 48 hours prior to the performance for which the tickets were booked.
- If your ticket exchange involves transferring your ticket to a new ticket at a higher price, you will be charged the difference between the two ticket prices. All subscriber prices are fixed; you are not paying the general public price, just the difference in subscriber ticket type value. For example: exchanging a ticket to a Preview show for a ticket to a Standard show, or exchanging a B Reserve ticket for an A Reserve or Premium ticket. Auckland Theatre Company will not refund the difference between the ticket prices if you choose to exchange your ticket for a less-expensive ticket. If we require you to transfer to another performance and the value of the new seat is less than the value of the previous seat, you can request an On Account Credit.