Before, During, After

We can't wait to have you at the theatre. We've compiled a few things to help make your visit an enjoyable one, beginning to end.

Before You Leave

Check The Venue

In most cases, your show will be at the ASB Waterfront Theatre, however it could also be at Q Theatre. Find more information on your visit to Q Theatre here.

More Info

Safety Information

Evacuation Procedure

Each theatre auditorium door at ASB Waterfront Theatre has its own separate emergency exit and route. In the event of an emergency, a staff member wearing a high-vis jacket would guide you to your closet emergency exit.

These routes are mainly through the back-of-house areas and are signposted all the way along with green emergency exit signs.

To set your mind at ease, neither the spiral staircase nor the main staircase in the foyer is part of any emergency evacuation route.

Once you are clear of the building, a member of our staff will direct you to our assembly point. If you have any additional questions about this evacuation procedure, please contact us.

Covid-19

If a performance you are attending is disrupted or you cannot attend because of COVID-19, we will gladly swap your tickets to another performance or refund you. 

You can rest assured that our keeping you safe when you visit is of the utmost importance. 

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For Parents

Bringing children to a show

We welcome parents to bring their children to family events, but age restrictions, suitability and ticket prices may vary – please check event information before your visit.

General guidelines

Children aged three years and older must have their own ticket and sit in their own seat. Children aged two years and under may be admitted free of charge but they must be seated on their caregiver’s knee. Some family shows may require children two years and under to be admitted with a paid ticket, this will be stated on the event.

Caregivers and children

All minors must be with a caregiver at all times. Caregivers must be aged fourteen or over.

Changing facilities

We have changing facilities on the ground floor. One in the accessible toilet in the ladies and another in the unisex accessible toilet.

Feeding your children

You can grab snacks and soft drinks from The Lounge or the bar in the AUT Atrium. Complimentary water is also available.

Pushchairs and buggies

Pushchairs and buggies are not permitted inside the auditorium. We have a coat check where you can leave your items including collapsed buggies and pushchairs during the performance. This is open two hours before the event and 30 minutes after the end of the event.

Booster cushions

We have booster cushions available for all performances. Speak to a member of ushering staff if you require one.

Access

We are committed to ensuring that everyone has access to the performances we offer.

See our accessibility page for more information

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Parking

Parking is available at 94 Jellicoe Street, with the option to pre-book your park available.

 

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At The Theatre

Coat Check

We offer a complimentary coat check service, but we do appreciate a small koha to keep this service running. The coat check is open 2 hours before every performance and closes 30 minutes after the performance has finished. Coat check is located on the ground floor next to the elevator.

Recording Policy

Inside The Theatre

Photography, audio or video recording of performances is strictly prohibited.

Outside The Theatre

We'd love for you to document and share your time at the theatre - don't forget to tag us @aucklandtheatreco.

Latecomers

Latecomers may not be admitted into the auditorium unless there is a suitable break during the performance when cast and other audience members will not be distracted.

Switch It Off

Please switch off any electronic devices that may cause disturbance to the audience or cast.

After Your Visit

Lost Property

If you have lost something please call our box office. We keep all lost property for one month before donating it to charity. We endeavor to contact the owner of lost property through our booking records. If we are unable to then we submit any identification cards or passports to the Auckland Central Police Station within three working days.

Connect On Social

Need even more of a theatre fix? We'd love for you to connect with us on social! Give us a follow on Facebook or Instagram.

Post-Show Email

After the show, you will receive a post show email with a quick survey we'd love for you to fill out. We want to make the theatre experience as good as it can be, and your feedback is vital in helping make that happen.

Get In Touch

If you have any comments or concerns you can contact our Box Office on [email protected] or 0800 ATC TIX (282 849)